Traxxas Warranty Information
Traxxas has it's own Warranty policy.
Our return policy on Traxxas vehicles is the same as Traxxas shown below. If you have any questions about returns or repairs on Traxxas vehicles please contact us. See our Contact Us page.
How do I get Traxxas warranty service?
All warranty claims should be handled directly through Traxxas and not your hobby dealer. If you suspect you have a warranty claim, contact Traxxas toll free at 1-888-TRAXXAS (1-888-872-9927). Many times we are able to immediately solve problems over the phone.Traxxas Corporation assumes responsibility for their products and will repair or replace any defective product at their sole discretion.
Our toll-free customer service line provides direct access to our highly experienced factory trained representatives. In most cases, warranty items are sent out the same day the request is received. In the event that factory service is required, our technicians are usually able to make repairs within a 3-5 working day time frame after we receive the product.
In addition to these warranties, Traxxas offers an extended service plan for electronic components after the 30-day warranty has expired. This plan states that Traxxas will repair electronic components, at any time throughout the life of the part, for a flat rate of $15.00 plus $5.00 for shipping and handling. The electronic components covered under this service plan include certain Traxxas electronic speed controls, and all transmitters, receivers, and servos. Be sure to check here for more information on Traxxas' extended service programs.
To take advantage of any of the services we offer, or if you believe you have a warranty issue to solve, simply send in the item(s) in question to the Plano address with attention to customer service. Include a copy of your receipt, a note describing the reasons you are sending the item(s) in to our repair lab, a daytime phone number, and a return shipping address.
