Redcat Racing FAQ's
Redcat Racing has it's own Warranty policy which is seperate from the Endless Mountains Stores return/refund policies. You should contact Redcat Racing for any Warranty work. A link to Redcat Racings Warranty policy is given below.
Our return policy on Redcat Racing vehicles is the same as Redcat Racing shown below. If you have any questions about returns or repairs on Redcat Racing vehicles please contact us. See our Contact Us page.
Some common questions and help from Redcat Racing.
1. My batteries are installed in the car and in the battery box on the car but when I turn on the remote control and the power switch on the car, the radio does not seem to work.
2. My car will not start when I pull the starter cord.
3. My car starts but I cannot keep it running.
4. My pull cord is stuck and will not pull.
5. What is the warranty and return policy on Redcat Racing Products.
6. I have received my product and there is shipping damage, what should I do?
7. What is the Redcat Racing Lifetime Engine Program and where can I find out more information about it?
8. What is the Redcat Racing Liftime Electronic Warranty Program and where can I find out more information about it?
9. Is there anyplace besides the vehicles manuals I can get more help or see how to video's or find trouble shooting guides?
10. How important is engine break in and is it really needed?
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1. A1. This is a very common problem. If the batteries installed are not fresh or fully charged rechargeable batteries, the controller will not operate correctly. You may have some things such as throttle working but no steering. This is usually due to batteries that need to be replaced. We recommend rechargeable batteries.
A2. If changing the batteries did not resolve the problem, you should inspect the battery box located on the car. Open this compartment and make sure all 3 plugs are attached to the receiver box. You can also try swapping positions of the wires to see if that resolves the problem. You should also check very closely the connections on the battery box and connections on the remote control where the batteries are installed.
Receiver Image
A3. If Answer 1 & 2 did not resolve your problem you should try reseating the crystals. One crystal is located in the receiver as pictured above and the other crystal is located in the Remote Control Unit that you hold in your hand. First you should check to make sure that both crystals are the same frequency and when you pull the crystals you will see small writing with a specific number imprinted on the side. These must match. If they do, you should reseat and even swap positions of the crystals. If the problem still exists you can try new crystals which can be purchased at any hobby shop. Please note that the crystal in the remote is held in place by a plastic holder that is inserted into the side of the hand controller.
Image of Crystal
A4. If none of the above options resolve your problem you should return the Remote Control unit to us at 1002 E. University Suite 102; Phoenix , Arizona 850434 and we will gladly swap it for a new one. Please include a written note with your shipping address and the problem with the remote control so that we expedite the replacement.
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2. A. This can be due to many things.
The first thing that many new users of Nitro Cars need to know is that a Glow Plug Igniter is needed (Image Below). The Glow Plug Igniter must be fully charged prior to attaching it to the glow plug. If it is fully charged and it is attached to the Glow Plug. Make sure a good connection is made.
Second, if the above is done you should check to make sure that fuel is getting to the carburetor. This can easily be done by holding your finger over the exhaust hole and giving a few pulls on the pull start. This will cause fuel to siphon through the fuel line to the Carburetor. Make sure that you do not pull the pull cord all the way to the end. Starting is a learned art and can easily be done with short quick pulls about 1/2 of the way.
Third, if the above two do not resolve the starting issue, you may have flooded the engine. You can remove the glow plug and turn the car upside down and pull the cord a few times to clear out the fuel than restart.
Lastly, your settings may be mis adjusted. Read answer 3 below and if you continue to have issues we highly recommend that you visit a local hobby shop for guidance on correct starting procedure and setup.
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3. A. This is common for all new cars. All cars need proper throttle, rich & lean adjustments to get the car running just right. We recommend visiting www.rcuniverse.com for further information on how to tweak your car so that runs perfectly. You can also visit a local hobby shop or visit local races in your area so that you can learn the tricks and tweaks needed to enjoy your RC Car to its fullest.
Engine Setting Help.
Some symptoms of mis-adjusted engines and carburetors are:
- Car does not start.
- Car starts but will not stay running.
- Car starts but exhaust spits out a lot of gasoline.
- Car starts but each time I hit the brake it stalls.
- Car does not seem powerful.
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4. A. You should remove the glow plug to release the pressure within the engine and pull the cord a few times to free up the cylinder. Reinstall the glow plug and try again. This usually resolves a stuck pull cord. If it doesn't your cord may have come off track and you can simply open the rear of the engine and check to see if adjustments need to be made.
Glow Plug
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5. A. All products can be returned for refund only (within 15 days of receipt) if they are unused and unopened. We do not accept returns on any product that has been opened or has had fuel installed.
All warranty claims must be handled through Redcat Racing and not your hobby dealer. The complete Redcat Racing Warranty Information can be found Here
To file a warranty claim please use the form provided at this location Redcat Racing Warranty Form. Please read Redcat Racing Warranty before filing a claim.
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6. A.Prior to running the vehicle or installing fuel, you simply need to take a picture of the damage and email it to either shipping@endlessmtnstores.com or sales@redcatracing.com. We will send out the damaged part at no charge. Note that once fuel is installed or the car has been run, there is no warranty on the product. All parts can be found on the Endless Mountains Store Website or Redcat Racing Website.
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7. A. The Redcat Racing Life Time Engine Program information can be found Here.
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8.A. The Redcat Racing Life Time Electronics Program information can be found Here in PDF fotmat.
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9. A. We have the complete Redcat Racing section on our web site. It includes a trouble shooting guide, video how to's and much more. You can see these help files by clicking HERE. There are also forums and help to be found at www.rcuniverse.com Also we are available to try and help you trouble shoot problems over the phone and/or answer any questions you may have by using our Contact Us page.
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10. A. Proper break in is important to the life of the engine and to how well your vehicle runs. Nobody likes to go out to have some fun running their RC vehicles only to spend half the time tinkering with an engine that doesn't seem to want to run right. Or to have an engine fail after only a few hours of run time. It takes time and patience to properly break in an engine but it is worth it in the long run. Click Here to see our recommended break in procedure.
