Defective Merchandise
HPI Racing assumes responsibility for our products and will repair or replace any defective product at our sole discretion. We believe that we are solely responsible for our products, therefore, dealers should not be involved in any replacements. Please contact us directly.
Please contact our Customer Service at HPI Racing for any product related problems at 949.753.1099. Our Customer Service hours are Monday 7:30 - 4:45pm, Tuesday to Friday 7:30 - 5:15pm. All times are Pacific Standard Time. We are off every other Friday. Our website, www.hpiracing.com, has information and frequently asked questions about our products.
When returning any items or parts, please ship it prepaid and insured to the address listed below. We advise you to speak with one of our customer service representatives prior to shipment, sometimes we can help you fix the problem over the phone.
HPI RACING USA
Attn: Customer Service
70 Icon Street
Foothill Ranch, CA 92610
Also, please include your dated proof of purchase, a written explanation of the problem, your return address (no P.O. boxes) and a daytime phone number where you can be reached.
GENERAL WARRANTY
Many products sold in the U.S., Canada and South America do not meet CE regulations and are not intended for use in the E.U. Product warranties under this category are valid only in the U.S., Canada and South America.
Your HPI product is warranted to be free from defects in materials and workmanship for a period of two years from purchase date. If there are any defects with the materials, workmanship, or assembly of your product, we will gladly repair or replace it for you at our discretion. Products which have been worn out, abused or improperly operated will not be covered under warranty.
NOT COVERED BY WARRANTY
Normal wear, abuse, neglect, or any damage arising as a result of improper use.
HPI Racing shall not be liable for any loss or damages, whether direct, indirect, special, incidental or consequential, arising from the use, misuse, or abuse of this product and any accessory or chemical required to operate this product.
DO NOT return this product without prior approval. Please note any returned product, which is inspected by our staff and is found to have an invalid warranty claim, may be subject to an inspection and handling fee before it can be returned. Any repairs made to this product resulting from neglect or misuse will be charged (parts and labor) before the work is started.
Please contact our Customer Service department at Hobby Products International, Inc. for any warranty claims at 1-888-349-4474.
Radio and Engine Warranty Information available on HPI Warranty Page. See top of page to go there..
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