Axial Limited Warranty
Your Axial product is warranted to be free of defects in materials and workmanship when new. Axial provides a 10-day warranty from the date of purchase on electronics (i.e. servo, esc, radio). This warranty does not cover damages due to normal wear and tear, users' failure to perform routine maintenance, error of assembly or installation, modifications or addition of aftermarket parts or option parts. This warranty lasts as long as the original purchaser owns the product and is not transferable (verified by dated itemized sales receipt accompanied with product). In the event of a defect under this warranty, Axial will, at our discretion, repair or replace the product, provided our inspection indicates that an original defect exists. Axial reserves the right to replace any product which is no longer available with a product of comparable value and function. If Axial determines the repair is not covered under warranty guidelines, there could be a charge applied for the repair and return shipping charges. Note: Purchasing products from unauthorized distributors may void warranty and prevent support and service.
International Customer Warranty
Please return product to the dealer where the purchase was made. If your Axial product purchase was made through an on-line retailer, any warranty issues must be taken care of by that retailer. Axial assumes no responsibility for Axial products sold internationally by on-line retailers.
Repair
Simple Steps to follow when sending in Axial Product in for Warranty/ Repair.
STEP 1: Contact Axial Customer Service at 949-600-8642 Ext: 206 to receive a Return Merchandise Number (RMA#). Note: Axial requires the RMA# to be placed on the return merchandise box when shipped to Axial.
STEP 2: Please write a short note explaining the issue you experienced with the product.
STEP 3: Include your return address with a daytime phone number and /or e-mail address.
STEP 4: Please include a Money Order in the amount $10.00 (U.S. dollars) made payable to Axial for return shipping costs.
PLEASE NOTE: Tuning issues are not covered under the Axial Warranty and shipping fee's due apply. Any tuning will be assessed a service fee. Also please make sure that all engines are returned without any aftermarket parts/components. To ensure prompt service, please clean your engine prior to sending your product in. Thank You!
Please allow 5-10 working days for product to be returned. Axial ships using United Postal Service Priority mail or UPS Ground. Any expedited shipping must be arranged and prepaid by customer. Axial will not be responsible for lost or damaged packages.
Axial does not warranty rebuilt engines. Only engines rebuilt by Axial.
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7:30 am - 5:30 pm Monday through Thursday
7:30 am - 11:30 am Friday
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